Clean to Cash Terms of Service
Last Update: Sept 1st, 2023
Clean to Cash is a decluttering and selling service that helps customers clean and organise their properties and sell unwanted items found during the cleaning and organising process. By completing the booking service form, you agree to the following terms and conditions:
- Clean to Cash is authorised to remove the unwanted items found during the decluttering process from your property to sell them on your behalf.
- Clean to Cash will consult with you before putting any of your items up for sale to ensure that you agree with the selection and pricing of each item.
- You will have the opportunity to set a “minimum price” for each item that you are comfortable with.
- You grant permission for Clean to Cash to reduce or increase the selling price to maximise the value of the item.
- Clean to Cash commits to not lower the price by more than 20% from the agreed minimum price.
- You authorise Clean to Cash to sell the agreed items on your behalf.
- You agree that Clean to Cash will retain 25% of the selling price as payment for collecting, marketing and managing the selling of your items on various online platforms.
- In the event your items get sold, you will receive the money from the proceedings of the sale minus the 25% within 48 hours.
- If after 30 days your items aren't sold, you agree Clean to Cash will donate your items to a charity.
- If you choose not to donate your items, and they get damaged during the 30-day selling period, you can file a claim with Clean to Cash's insurance by contacting serviceteam@cleantocash.com.au. This claim may take up to 30 days to be resolved. Clean to Cash will assess the current condition of the item against the photo taken during collection at your property to determine the extent of the damage.